Explore Documentation Insights and Best Practices

A business playbook is essentially your company’s go-to manual, packed with all its processes, policies, and standard operating procedures (SOPs). Sometimes called a company playbook, it outlines everything about your business's operation, detailing each role, responsibility, strategy, and what sets you apart.

An information silo arises when information management systems fail to communicate with one another.

A workflow document is how your organization manages and moves documents around. Essentially, it’s a system that ensures everyone who needs access gets it within a secure framework that keeps things running smoothly. 

This article explains HR Knowledge Management, a system for centralizing and organizing HR documents and policies. It highlights how this approach simplifies access to vital information, enhancing efficiency, decision-making, and employee retention.

Intelligent document processing (IDP) uses advanced technologies, including Optical Character Recognition (OCR), Natural Language Processing (NLP), Machine Learning (ML), and Artificial Intelligence (AI), to automate the extraction and processing of data from analog and unstructured documents.

Instructional videos are all about breaking things down—whether it's a process, a concept, or a how-to guide. Essentially, they are educational videos that come in many forms, from step-by-step tutorials to engaging lectures. And the beauty of these videos is how much room there is to get creative while making them.

Private wikis are a type of internal knowledge base. Formal internal knowledge bases are more structured and focused on information management and operational efficiency. In contrast, private wikis emphasize collaborative content creation and flexible documentation.‍

An Internal Knowledge Base is a centralized system where companies store essential information, procedures, and best practices. It helps employees easily access and share critical knowledge across complex processes.

company wiki often referred to as an internal company wiki, enterprise wiki, or company wiki, it's essentially a shared database where employees can collectively contribute and refine content about company processes, projects, products, and services.

A technical manual is a document designed to give you all the nitty-gritty details on how to use, operate, maintain, or repair a specific piece of technology or software.

Software documentation refers to information that either describes the architecture and technical details of the software, explains how to use it, or is used to manage the software development process.

Training documentation software is a modern repository of everything around training. Be it training manuals, employee handbooks, guidebooks, presentations, video documentation, or anything else, it’s one true knowledge base for the whole organization.

Product documentation describes products. Internal product documentation, such as product requirements documentation, product roadmaps, and test plans, is aimed at internal stakeholders and helps with product design and development.

Project documentation comprises all written materials that outline the steps and details throughout a project's lifecycle.

IT documentation refers to clean and simple documentation of any information about or around IT infrastructure and environment.

Clear and well-structured documentation is key to helping users or customers navigate and utilize your service or product effectively. By adopting best practices in documentation, you can ensure that all necessary information is readily accessible to your readers. In this blog, we'll explore everything you need to know about best documentation practices.

Establishing an internal wiki addresses this significant time sink by consolidating information, thereby reducing the need for employees to sift through archived emails and documents. Imagine the boost in productivity and efficiency when everything they need is just a click away.

In this article, we will review the best software documentation tools available on the market today. We will also cover the essential features and benefits of using these tools as part of your software development and deployment efforts. 

Internal Documentation is a superpower that can benefit EVERY part of your company, from HR to marketing to customer service to operations and whatnot!

Help Authoring Tools facilitate a content creation process that can be utilized by technical writers. Now diving into details, a help authoring tool can help you with editing data, text & code, providing input for source text & output for help files.

The document lifecycle outlines the stages from creation to disposal. Understanding these stages helps SMEs, technical writers, and knowledge managers ensure documentation remains accurate, relevant, and useful throughout its lifespan.

This article delves into document collaboration software, exploring its benefits and essential features, and a list of the top 10 tools that empower teams to simplify their collaborative efforts.

Product knowledge training empowers your team to understand, explain, and promote products effectively, enhancing customer experiences, boosting sales, and driving innovation across tech, SaaS, and product management sectors.

The importance of documentation lies in its role as the key ingredient for organizational success, providing a clear overview of the current state, next steps, scope, and risks.

A documentation strategy is a detailed plan that you create to guide the creation, management, and maintenance of your documentation.

Think of runbooks as your reference guide when handling mission-critical IT incidents, that ensure you don't waste time doing the same thing over and over again and are right in the first go. Starting from SSL certificates to patching servers, these runbooks can streamline regular tasks and troubleshooting, minimize downtime, and keep operations seamless.

Training manuals are comprehensive documents that guide employees through job responsibilities, company policies, and procedures, fostering efficiency and ensuring alignment with organizational goals. They are indispensable resources for all levels of staff, from novices to seasoned leaders.

User documentation is information in text, graphic, or video format designed to help customers, i.e. end-users, understand and effectively use a product or service. 

Technical documentation outlines what a product can do and encompasses various formats text, graphics, and videos. Created by development and product teams, it details the functionality, architecture, usage, and maintenance of technologies, products, systems, or processes.

This handbook provides everything you need to write stellar how-to guides. Learn the essentials to engage and educate your readers.

External Documentation refers to written, audio, and visual materials that can provide an elaborate and interactive guide on products/services for people outside the organization. These are nothing but user guides that can provide step-by-step guidance producing a detailed learning session.

Video documentation is the most powerful tool for explaining processes, sharing product features, demonstrating workflows, and more, in a clear, engaging, and accessible way:

Understand the key components of Standard Operating Procedure (SOP) and learn how to structure your procedures effectively for clarity and accessibility

Think about the last time you followed a recipe to bake a cake, set up a new home entertainment system, or put together a piece of furniture. Well, someone created those step-by-step instruction guides to make those tasks manageable.